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How to Get Help

For help with hardware or software in the Department of Statistics, send email to system a-t stat do-t ufl do-t edu. This is the list of administrators for the departmental network. Please do not send email to any individual administrator - that individual may be unavailable, but the list goes to everyone who can help. Use system for everything except reporting email outages. If your problem is with sending email, try using a different email client, or call the nearest system administrator. When reporting a problem, please include as much of the following information as possible. This will aid in diagnosing the cause of your problem as quickly and accurately as possible.
What machine were you working on?
The names of machines are posted on the monitors, and also appear on the top of xterm windows.
What program were you using?
If you are having trouble with a specific program, such as Netscape or SAS, please include the program name.
What were you trying to do?
What were you attempting to accomplish, or expecting to see on the screen or page when you noted the problem?
What actually happened?
What was different in actuality from your expectations above? Please include exact text of error messages, whenever possible. This is the most important part of the message. Please be as explicit as possible.
Is the error reproducible?
If you follow the same steps, does the problem occur the same way each time? If it only occurs intermittently, this is also useful to know.
How long has the error been a problem?
Has this problem only occurred in the last few minutes, hours, or days? If it's intermittent, when was the first time you remember seeing it? We encourage reports of trouble as soon as possible, so that you never have to say "it's been a problem for the last several weeks."


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This page was last updated Tue Sep 25 00:49:00 EDT 2012
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